FAQ
Effective date: 08.03.2026
Is the basket an order?
No. Requesting a quote does not place an order or require payment. A contract is formed by accepting the final offer as described in our Terms & Conditions.
Are products new and available?
We offer new products. Catalogue availability can change; we confirm availability and expected lead time for your specific enquiry. Stock information does not reserve goods.
Can you ship to my country?
We offer worldwide shipping options. Available services and any destination restrictions are checked for each quotation. DHL, FedEx or another appropriate carrier may be used.
What is the final price?
Your offer states goods, applicable VAT, delivery costs and the total payable. Any separate customs or import charges are explained before you accept.
Can I return goods?
Private customers retain applicable statutory withdrawal and conformity rights under Terms & Conditions. Business returns of correctly supplied goods require agreement. Contact Rathix B.V. for handling instructions.